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Online Security

Digitalization, new technologies, online payments and the use of the Internet have become the daily routine of all of us. However, malicious people have also been given the opportunity to use a large number of tools with which they can entice and deceive users who would like to complete a purchase faster or find certain content.

We need to be aware that attackers are extremely imaginative and full of ideas, and that new ways of trying to deceive appear every day.

There are several typical scams that can be encountered, and that abuse the name and logo of the Post of Serbia, and the services that the Enterprise provides, such as the Post Express service.

The perpetrators of these scams usually use SMS messages or online applications for exchanging messages (Viber, WhatsApp, etc.), as well as e-mails with the intention of stealing personal data and payment card data, all in order to make a financial profit.

Please always pay attention to when you received the message and be extra careful if you receive any suspicious content. If you notice that the message is written in poor Serbian, or two scripts are mixed - Latin and Cyrillic, or two languages - English and Serbian, it is most likely a fraud.

Examples of fraud

Scams on e-commerce platforms

The targets of this type of fraud are people who perform sales on e-commerce sites. Alleged customers with unknown phone numbers, most often from abroad, contact them through some of the communication applications, usually in poor Serbian. The seller is asked to answer whether the product is available for sale, after which, allegedly on behalf of the administrator of the e-commerce platform, a link is provided explaining that the alleged buyer has already paid through the "Post Express" application and asks the seller to enter the data from the bank card (card number and CVV number) in appropriate fields in order to make the payment to the seller. When the seller enters the data, the person performing the fraud has the opportunity to withdraw all available funds from the seller's bank account, after which he terminates all types of communication with the seller.

Warning: Post of Serbia, i.e. Post Express, does not offer this type of exchange of funds between the seller and the purchaser.

Examples of fraud: Scams on e-commerce platforms

SMS Fraud

The target of this scam can be all mobile phone users. The perpetrators of the fraud send an SMS message informing the customer about the alleged arrival of the order or any other postal item, as well as that they need to pay a certain amount of money for delivery costs. Clicking on the link in the SMS message opens a fraudulent website where the customer is asked to enter his/her/their bank card number and CVV number in the appropriate fields.

Warning: Post of Serbia never requires this method of payment from customers for the delivery of any type of postal item. Be sure to pay attention to the link on the website where you are required to provide some personal information. Attackers usually try to make the link as similar as possible to the original link, so for example instead of posta.rs they can write posta-rs.com, rsposta.com, possta.rs or any other combination that at first glance looks like the real domain of the Post Of Serbia.

E-mail Fraud

Customers receive e-mails from fraudulent e-mail addresses with fake domains that may resemble the domain of the Post of Serbia. In these e-mails, customers are informed that a parcel, registered or some other postal item allegedly arrived for them, but that it could not be delivered because a certain amount of money was not paid for the alleged costs (perpetrators state customs, postage or some other costs). The customer is asked to click on a certain link that leads him/her/they to the fake page of the Post of Serbia, where payment is required by entering the data from the bank card.

Warning: Post of Serbia never communicates with its customers via e-mail messages, nor does it ask them to pay online for the realization of any type of postal services.