The working hours of the office responsible for receiving and processing claims / complaints received electronically are from 7:30 AM to 3:30 PM on working days (Monday - Friday). Claims to postal and other services, i.e. complaints on financial services, received after the expiration of the working hours of the office on working days, Saturdays and Sundays, will be processed on the first subsequent working day.

Customer data

First and last name*
Contact phone
Street and number

Note: The address is a mandatory information only if the claim / complaint relates to the delivery of postal items at the address of the customer (delivery) for postal and other services, as well as the non-acceptance of the postal item at the address, within the claim related to Post Express services.

Area of claim/complaint

Area of interest*


Question field - comment* (maximum 500 characters)
Anti-Bot Question

You can also send your claims to postal and other services of the Post via the following available communication channels:

  • in any post office,
  • in writing, at the address:
    Public Enterprise “Post of Serbia”
    Takovska 2, 11120 Beograd
    PAK: 135403

Information on submitting complaints on financial services of the Post