Onlajn prevare - Saveti za onlajn bezbednost

What should you do if you receive a suspicious e-mail, SMS or suspicious message on applications such as Viber, WhatsApp and the like?

Different types of online scams are on the rise. Post of Serbia cooperates with experts and competent state authorities in order to reduce the risk for its customers. Your security is one of our priorities and that is why we have prepared answers to the most frequently asked questions and concerns, in order to help you avoid online fraud.

Frequently asked questions about online scams

By sending fraudulent e-mails and SMS / chat messages, or fake calls, fraudsters and criminals who present themselves as the Post of Serbia or Post Express services, want to entice you to give them something that they can use, as a rule, to their financial benefit - your personal information and bank card numbers.

As for fraudulent e-mails or messages (SMS, Viber, WhatsApp, etc.), their goal is to convince you to click on the internet link (this is known as "phishing") that is contained in them. When you click on the link, it may take you to a suspicious website from which your computer can download viruses or that can steal your passwords and personal information.

Over the phone, access can be more direct, asking you for sensitive information such as bank details.

Don't fall for it! If in doubt, report them to and delete them from your inbox or message / call history.

Post of Serbia does not communicate with customers via e-mail and messages, except in the case of notification about the arrival of a Post Express item. In particular, keep in mind that Post Express never sends internet links in SMS messages about the arrival of a postal item, nor does it ask customers for personal and bank information.

In case the need arises, the Post of Serbia can call the customer by phone in connection with the received postal item, and we emphasize that in that case the Post does not ask the customer for any personal data or bank card data.

Also, neither the Post of Serbia nor Post Express requires payment from customers by e-mail or SMS, nor any other type of online payment.

Therefore, in all cases where via SMS, e-mail and other forms of messages, or by phone call, you are asked to open the link and pay any fee for the alleged postal or Post Express services, or to leave personal data or bank card data, you can be sure that it is a fraud.

  • Under no circumstances will the Post of Serbia and Post Express ask you to create user accounts and leave your personal data.
  • We will never send an e-mail or any other message asking for bank card numbers or other personal or confidential information.
  • We will never ask customers to enter data on a page that is not part of the Post of Serbia.

You should be careful in all cases when you receive an e-mail, SMS or any other message, in which you are asked to pay any kind of costs allegedly related to postal and Post Express services, by opening the link from the message and then leaving personal information and bank card numbers.

We emphasize that the Post of Serbia communicates with customers via SMS messages only when sending notifications about the arrival of a Post Express item, in the case when the sender stated the contact phone number of the recipient of the item on the address label.

The best way is to protect personal information. This means that you never send sensitive, personal data, security information or bank card numbers via e-mail, SMS or other types of messages.

Never click on a link in an e-mail if you are not certain it is valid, especially if you are asked for personal financial information such as your bank information. Just hover over the link before clicking on it and check if the URL of the website (internet address) seems familiar or reliable.

Make sure you have a spam filter in your e-mail account.

Check for poor spelling, grammar, graphic design, or images.

Make sure you trust and recognize the sender. Scammers often use subjects or greetings that are impersonal and general, mix Cyrillic and Latin scripts, and communicate in poor Serbian.

Do not be fooled by the presence of the logo of the Post of Serbia or Post Express, because they do not guarantee that the e-mail came from us.


Author of the video: National CERT/RATEL