The Post of Serbia is one of the few companies that includes social responsibility in the description of its business operations. Its continuous communication with citizens, the social community and the state as its founder through more than 300 different services it provides is a clear and solid indicator of that interaction.
The Post of Serbia improves, modernizes and digitalizes its services every day, thus taking care of the needs of society as a whole. With 1,570 branches throughout Serbia and a long-term presence in the daily lives of citizens, it plays a significant role in the shaping of social and economic environment, and accordingly this company contributes not only to the economic, but also to the cultural progress of society.
The broad area of social responsibility in this company is regulated by strategic documents, relying on rich experience, tradition and many years of more than successful communication with customers, the community, and employees. This is also demonstrated by the fact that for a little less than two centuries, the Post has been living, developing, improving, modernizing and digitalizing its services, all in the service of customers, the social community, environmental sustainability, employees and ultimately the state of Serbia.
Its rich experience makes it much easier for it to recognize the needs of vulnerable categories and respond to them by adapting its activities accordingly. The Post of Serbia participates in a number of humanitarian initiatives in the field of healthcare and childcare through donations. For example, for many years now, the Post has been sharing holiday joys with great pleasure with its youngest friends, residents of institutions for children without parental care, for whom it organizes a traditional New Year's gathering and the giving of presents, and every first Saturday of the month, children's workshop "Little Postal Clock" is held at the PTT Museum, for children aged five to ten. With expert guidance through the permanent exhibition, adapted to their age, children in the workshop draw and write letters and postcards, gain knowledge on how to address them correctly and, while learning about what a postage stamp represents, send postal items by inserting them into the mailbox.
Director’s Office organizes a "Write a Letter to Santa Claus" prize competition each year and awards prizes to the best individual and group works of children from all over Serbia.
Every year, the Post of Serbia supports the realization of significant cultural and artistic achievements and social events in various fields. In addition to commemorating important historical dates and jubilees, encouraging creative work in literature, photography, theatre and performing arts, as well as film and TV production, the Post financially supports and promotes the development of information technologies and science, IT literacy and the development of new skills, especially among young people. Supporting the development of new technologies in postal and telecommunications traffic, the Post participates in professional meetings such as the PostTel Symposium, organized annually by the Faculty of Transport and Traffic Engineering of the University of Belgrade.
With this approach and business policy, it achieves harmony with the needs of citizens, customers, and employees, and this continuous process is a guarantee of longevity, socially responsible orientation, and good company management.
In support of the fact that the customer always comes first, this company has launched projects that contribute to the modernization and digitalization of postal services with the aim of increasing customer satisfaction.
In addition to the fact that the range of services will continuously expand, the priority of responsible business practices is to care for all segments of business operations, be it employees, customers, improving services and technologies, or environmental protection and investment in the social community.
The results of projects in the field of social responsibility implemented by this company can undoubtedly serve as a model and inspiration for many institutions and actors from the business and social environment.