Our employees know how, the network can, technology progresses, the services prove.
The Post of Serbia performs socially responsible practices equally in all areas of business, thus contributing to the creation of a better working and living environment, and the overall economic environment in view of its leadership position.
Socially responsible business practice is present in all segments of business: care for the employees and users, with constant improvement of services, environmental protection and investment in the social community.
Care for the employees
The Post is a reliable business partner and institution of trust, at the service of citizens and the state, which is achieved thanks to the dedication and knowledge of all the employees.
Professional development and improvement
The Post realizes professional development and improvement of the employees through the organization of internal and external trainings and seminars and different testings.
Motivation of the employees
At the end of each quarter, the Post awards 13 workers according to the criteria such as quality and quantity of work, reliability, communication skills, knowledge transfer and organizational skills.
Nurturing human potential
Care of human resources is reflected in the improvement of working conditions, protection of health and safety at work.
Action “Put a little effort to make things better”, which has been carried out at the Post since 2009, aims to induce the employees to embelish the work space, and at the same time raise the awareness about the importance of nicely furnished working environment, for both the employees and users.
Customer care
The diversified network of 1500 post offices, is the main prerequisite for providing widely available and affordable services. The services of the Post are created according to the needs of customers, international standards of postal traffic and quality standard ISO 9001.
In dynamic market conditions, the customer care is performed in two basic directions - increasing satisfaction and loyalty of customers and improvement of relations with customers.
Increasing Customers' Satisfaction and Trust
Increasing Customers' Satisfaction and Trust is reflected in:
- efficient and effective coordination of supply and demand - redesign and adjustment of products portfolio according to the demands and needs of customers;
- combining communication channels and transfering corporate messages to target customers;
- modification of assortment and competitiveness of services and creating of modern business solutions with added value;
- improving sales activities.
Improving relationship with customers
The Post improves the relationship with customers through the Implementation of the Quality Management Systems project (SMK), whose aim is to respect quality standards, rights and customers’ interests.
Applying the quality standard ISO 9001:2015 enables the insight into all the processes and business activities, starting from procurement, contracting and service realization, the employees training process, development of new services and marketing improvement. The point is that all the work is done through procedures, instruction and recordings, which is a core step towards the raising of employees’ awareness about the quality importance.
Caring for the safety, health at work and environmental protection
The task of socially responsible practice in this field is to protect the integrity of postal activities and to enable the functioning of the system in all conditions, while improving the quality of life of users and employees.
Care for the safety of employees is carried out by a systematic approach to preventive action, through testing of work equipment and working environment conditions, the use of protective work equipment and preventive health care.
In a broader sense, environmental protection implies monitoring the impact of business on the environment (e.g. the impact of ionizing and non-ionizing radiation, controlling the handling of hazardous and waste materials generated in the work process, etc.).
Relation towards the community
The Post provides donations, sponsorships and support for humanitarian actions in various areas.
Every first Saturday of the month, children's workshop "Little Postal Clock" is held in the PTT Museum, for children aged five to ten. With shorter and age-appropriate expert guidance through the permanent exhibition, children in the workshop write (or draw) letters and postcards, learn how to address them properly, become familiar with postage stamps, learn how to affix them and how to insert postal items into mailboxes. In this way, they become acquainted with the manner of postal traffic, but also with the importance and culture of the written word.
Every year, Director’s Office organizes the "Write a Letter to Santa Claus" prize competition. Prizes are awarded to the best individual and group works of children from all over Serbia.
In addition to regular activities, the Post supports the realization of significant cultural and artistic achievements and social events in various fields every year: commemorating important historical dates and jubilees, literature, photography, theatre and performing arts, film and TV production.
Post financially supports and promotes the development of information technologies and science, information literacy and the development of new skills, especially among young people. Supporting the development of new technologies in postal and telecommunications traffic, the Post participates in the PostTel Symposium, organized annually by the Faculty of Transport and Traffic Engineering of the University of Belgrade.
Throughout the year, the organization of sports events and manifestations is also supported.
With donations, the Post of Serbia is involved in a number of humanitarian initiatives in areas such as health, healthcare and childcare, thereby showing special concern for these particularly vulnerable groups. For example, for several years now, the Post has been sharing holiday joys with great pleasure with its youngest friends, residents of institutions for children without parental care, for whom it organizes a traditional New Year's gathering and the giving of presents.