ЈП Пошта Србије

PE Post of Serbia, Belgrade, pursuant to the Instructions on the Manner of Temporary Pension Payment to Persons Older than 65 Years, adopted by the National Bank of Serbia, provided a special telephone line for the customers of commercial banks who opted for payment of pension benefits at their home addresses.

You may dial 011/3 607 700 both on working days and Saturdays from 9.00 to 14.00 hrs.

The commercial banks are sending to the Post of Serbia the insured letters for payment at home as they process the customer applications, which then delivers them to the beneficiary address at shortest possible time and as soon as received from the banks.

The pension benefits are delivered in full compliance with the prescribed instructions for safe handover.

We would like to thank our customers for their cooperation and trust.

The Post of Serbia, in cooperation with the Postal Savings Bank, has secured the payment of pensions for the beneficiaries of the Postal Savings Bank who are 65 years of age and over, at post office counters based on a one-off Power of Attorney.

The Power of Attorney form can be found at the following link.

The Power of Attorney must include:

• basic generalities and / or information on both the Power of Attorney Giver and the Proxy (name and surname, citizen's unique identification number, address);
• full bank name and account number 200-xxxx-xx from which the payment is made;
• the exact amount of funds - in numerical and written form;
• date and place;
• signature of the Power of Attorney Giver or Account Holder.

Powers of Attorney that are given on both the Bank's prescribed form and in free form are accepted if they contain all of the above elements and need not be certified by the competent authority.

In addition to the Power of Attorney, the Proxy submits personal identification documents of the Power of Attorney Giver and the Proxy along with the payment - cheque card of the Proxy.

Additional information can be obtained by calling the Bank's Contact Center at 011 20 20 292 or the Customer Service of the Post of Serbia at 0700 100 300 or 011 3607 788.

The Prime Minister of the Republic of Serbia, Ana Brnabić, in consultation with the President of the Republic of Serbia, has decided to enable pension payments for citizens to be performed with special authorizations, as well as through delivery.

Starting Tuesday, March 24^th, citizens who have not previously authorized anyone to collect their pensions can do so with a special authorization for a person who, in their name and for their account, will be able to collect a pre-determined amount of pension with their personal ID and the ID of the pensioner.

Authorization must be done without contact - maintain a safe distance of two meters at all times and sanitize hands immediately upon delivery of the pension. An example of the authorization was issued by the National Bank of Serbia, but it can also be drawn up in free form, with mandatory indication of the personal data of the pensioner and authorized person, the current account number, the name of the bank and the amount to be paid (in numbers and letters). The authorization must be signed in order for it to be accepted.

All pensioners who do not authorize another person to collect their pension should call the contact telephone number of the bank in which they have a current account and state the address and the amount they wish to receive, and the Post of Serbia will deliver the pensions to them under urgent procedure. Banks will also contact these customers independently through a contact center or SMS starting today, March 24^th, so as to notify pensioners as soon as possible on how the payment will be realized. The National Bank of Serbia has issued detailed instructions for banks' actions in the payment of pensions in the current situation.

The full cost of the delivery will be borne by the Republic of Serbia, so that the pensioners will not incur additional expenses due to the new situation caused by COVID-19.

The Serbian Armed Forces and the Ministry of the Interior will be available to the Post of Serbia during the distribution of pensions.

Also, all pensioners who hold payment cards can hand them over to a trusted person, so as to make purchases for their needs.

This decision aims to meet the needs of the oldest fellow citizens and in this way the Government once again demonstrates that they will do whatever is necessary to ensure that these citizens have no need to leave their homes.

The protection of the life and health of all citizens is an absolute priority of the Government of Serbia, which will continue to monitor the development of the COVID-19 situation and do its utmost to fully serve the citizens of Serbia at all times.

Starting March 23, PE Post of Serbia organized the work of the post office as follows:

• in post offices that worked throughout the day before the state of emergency, working hours are organized between 9am and 2pm on working days and Saturdays;
• in post offices that are open on Sundays, working hours are organized between 9am and 2pm;
• in some smaller post offices that were open up until 2pm before the state of emergency, working hours will not change.

Notification of any changes in working hours will be displayed on the front door of the post office. The Main Post Office in Takovska no. 2 in Belgrade, will operate between 9am and 2pm on working days, Saturdays and Sundays.

As of today, the temporarily closed post offices are reopened: 23301 Kikinda – Svetosavska no. 105; 23302 Kikinda - Žarka Zrenjanina No. 47 and 12102 Požarevac - Zabela 1 BB.

Some smaller capacity post offices are temporarily closed as of today. The list of post offices can be found here.

In accordance with the Decision declaring a State of Emergency, the PE Post of Serbia shall temporarily suspend the provision of Post Express services as of March 21, 2020. Also, starting March 20, 2020 the Cash Express service was suspended.

In the following period, the Post of Serbia will smoothly provide universal postal and payment operation services:

• letterpost items weighing up to 2 kg;
• court, administrative and misdemeanor proceedings documentation;
• parcels weighing up to 10 kg;
• postal orders (in domestic and international traffic), money orders in international traffic - Western Union, MoneyGram and PostNet orders;
• payment operation services - payments to the current account, payments from the current account, payments of utilities and payment of liabilities (taxes, fees, etc.).

Temporary changes in the provision of services are implemented by the Post of Serbia in accordance with the measures in force and the relevant instructions, in order to preserve the health and safety of the citizens of the Republic of Serbia.