Services upon request and services provided automatically

Services that the Post provides at customers' request or ex officio.

Services at the request of the sender

  • Redirecting registered items to a new address, except for judicial letters
  • Returning items from the post of origin, before dispatch
  • Filing claims for registered items
  • Issuing additional proof of receipt
  • Packaging and addressing items and filling in the forms

Services at the request of the recipient

  • Storing postal items, except for judicial letters, in post offices outside the prescribed time limits, but no longer than 30 days
  • Redirecting postal items, except judicial letters, to a new address
  • Using of PO Boxes
  • Delivering “post-restant” items to the address
    *Post-restant” is the address which implies delivery of items at post office counters.
  • Delivery of registered “personal” postal items
  • Redelivering of postal items in domestic and international postal traffic

Services at the request of both the sender and the recipient

  • Issuing receipt or certified copy of the postal document which relates to the delivery of the registered postal item

Services provided automatically

Services provided automatically are those which the Post provides without any request from the sender or recipient.

  • Returning undelivered mail
  • Receiving and recording warrants of attorney
  • Repacking items with damaged content and composing a Note on the irregularity of the item
  • Storing the item for delivery, in accordance with the time limits prescribed by special terms (storage fee)
  • Transferring and delivering letters or postal cards for which the postage is not paid or is insufficiently paid
  • Returning overpaid postage

Which articles are prohibited from being sent by mail?

Postal items must not contain: dangerous and harmful substances, objects whose transfer threatens the health and life of humans and other postal items, narcotics, except when the recipient and the sender are authorized by law to traffic in drugs; live animals, except animals whose transport is regulated by specific terms for the provision of postal services, and other goods and object whose transfer is prohibited by law and other regulations.

Examples of proper addressing