ЈП Пошта Србије

Services that the Post provides at customers' request or ex officio.

Services at the request of the sender

• Sending of the recorded item with return receipt - The item for which the sender requests a written confirmation of delivery in the “Return Receipt” form, which is then returned and sent back to the sender.
• Delivery of the postal item with the label “Personal”- The sender can request a service of delivering the item exclusively to the recipient, or caretaker, which has to contain a visible label or a written mark “Personal” in the upper left corner of the address side.
• "Electronic confirmation of delivery - SMS message" - This service enables the sender to be notified by SMS about the delivery of the item and/or the addressee to be notified about its arrival.
• Change or correction of the addressee’s address,
• Redirection of the recorded item to the new address including “poste-restante“, except for court mail,
• Return of the item from the receiving post office, before dispatch,
• Return of the recorded item, after dispatch,
• Inquiry procedure for the recorded item,
• Issuance of an additional Certificate of posting for Insured and COD Items,
• Issuance of a Certificate or a certified copy of a postal document relating to the delivery of a recorded item,
• Packing and addressing of items, filling in the forms.

Services at the request of the addressee

• Safekeeping of the postal item, except for judicial letters,  in post office outside of prescribed deadlines, but no longer than 30 days,
• Redirection of postal items to the new address including “poste-restante“, except for judicial letters,
• Delivery of “poste-restante“ item to the address
  *“poste-restante“ indicates the delivery of items at post office counters.
• Personal delivery of recorded items,
• Redelivery of postal items,
• Issuance of a Certificate or a certified copy of a postal document relating to the delivery of a recorded item,
• PO Box usage.

Services provided automatically

Services that the Post provides automatically, without any request from the sender or addressee.

• Return of non-delivered item to the sender,
• Reception and recording of Authorisations,
• Re-packing of the item with damaged content, reporting on item’s irregularities and informing the customer,
• Opening and review of the contents of the item suspected of containing prohibited items by the Commission, based on the decision of the Competent Authority,
• Safekeeping of the item for delivery, pursuant to the deadlines set by the general conditions (storage charge),
• Transfer of non-recorded letters and postcards for which postage has not been paid or has been underpaid,
• Return of overpaid postage.

Which articles are prohibited from being sent by mail?

Postal items must not contain: dangerous and harmful substances, objects whose transfer threatens the health and life of humans and other postal items, narcotics, except when the addressee and the sender are authorized by law for drug trafficking; live animals, money, coins, banknotes, other securities, precious metals and valuable pieces of jewellery, except in insured postal items, and other goods and object the transfer of which is prohibited by law and other regulations.

Examples of proper addressing