Services provided at the request of the sender, recipient or ex officio.
Services at the request of the sender
• Sending a registered postal item with return receipt - A postal item for which the sender requests a written confirmation of delivery on the "Return Receipt" form, which is returned and delivered to the sender. It is accepted only for those countries that accept this service;
• Paid reply - The service is intended for legal entities that distribute their catalogues, brochures, questionnaires, surveys and other advertising material to a large number of different addresses, expecting responses. Paid reply can be in the form of a letter or postcard. Replies are received without postage charges, and the customer who carried out the distribution pays postage only for returned replies;
• Change or correction of the recipient’s address;
• Redirection of a registered postal item to a new address, including poste-restante;
• Return of the postal item from the receiving post office before dispatch;
• Return of the registered postal item after dispatch;
• Claiming of a registered postal item;
• Issuance of additional confirmation of posting of insured postal items;
• Packing and addressing of postal items, filling out the forms.
Services at the request of the recipient
• Storing of registered postal items, except for court letters, in post office outside of prescribed time limits, but no longer than 30 days;
• Redirection of postal items to a new address, including poste-restante;
• Delivery of poste-restante postal items at the address *poste-restante is an address that involves delivery of postal items at post office counters;
• Re-delivery of postal items;
• PO Box usage;
Services provided automatically
Services that the Post performs without the request of the sender or recipient.
• Return of non-delivered postal item to the sender;
• Receipt and recording of authorizations;
• Re-packing of items with damaged content, reporting on items’ irregularities and notifying the customer;
• Commission opening and inspection of the contents of the item suspected of containing prohibited articles, based on the decision of the competent authority;
• Storing of items for delivery, in accordance with the time limits set by the general conditions (storage fee);
• Submission of postal items for customs inspection in import and export:
• Submission of items to the competent authority for stamping and control;
• Notifying the recipient or sender to submit required or missing documentation for customs inspection;
• Transfer of non-registered letters or postcards for which postage was either not paid or wasn't sufficiently paid;
• Refund of higher charged postage.
What is prohibited to send in postal items
Postal items must not contain objects or substances the transport of which is prohibited by law or other applicable regulations. It is strictly prohibited to send dangerous and harmful substances, as well as objects that may endanger the health or life of people, cause damage to other postal items or lead to material damage. The sending of narcotic drugs is prohibited, except in cases where both the sender and recipient are authorized to traffic them in accordance with the law.
In addition to the above, it is not permitted to send:
• lithium batteries,
• live animals,
• tissue and body fluid samples of humans, animals, or plants
• money, coins, banknotes and securities (except in insured items with the permission of the NBS),
• precious metals and valuable jewelry,
• as well as any other items the transfer of which is restricted or prohibited by applicable legal regulations.
When sending postal items abroad, you need to inquire whether the objects you want to send are prohibited from import into the destination or transit country.
Examples of proper addressing
Letterpost items not subject to customs inspection
List of prohibited items for import or transit through a specific country
List of countries to which you can send a postal item