PostPak is a service in international postal traffic, which the Post of Serbia offers to private customers, business customers and entrepreneurs in all post offices in Serbia.
The service is performed as an exchange of COD parcels between public postal operators – signatories of the multilateral agreement: PE Post of Serbia, Belgrade; Post of Montenegro, Podgorica; PE BH Postal Services, Sarajevo; “Poste Srpske”, Banja Luka; and Croatian Post, Mostar.
Main advantages and characteristics of the service:
- Simplicity - at the counter of every post office in Serbia for private customers, business customers and entrepreneurs, based on the concluded agreement with the PE Post of Serbia;
- Possibility of exporting goods to neighbouring countries, signatories of the multilateral agreement;
- Simplified export procedure, with the “Export Customs Declaration (CP 72 Form)” and its Annex, as well as two copies of invoices for business customers. An example of the filled out CP-72 Form can be found here;
- Simplification of placement of goods in the region, with the reduction of export costs;
- All parcels are COD parcels and are transmitted by plane to all countries, except for Republic of Srpska;
- There is no limit on the frequency of sending parcels;
- The value of goods being exported may be up to EUR 999 per item/invoice for the same recipient;
- Possibility to track the status of items via the corporate website of the Post of Serbia;
Recommendation: It is desirable for the sender to obtain information on the conditions for import of goods contained in the parcel which is to be sent to the destination country, before the export is executed.
PostPak parcels are registered COD parcels with or without indicated value, packed in the prescribed manner, and which contain goods and other items, and are addressed to recipients which are private customers.
On the parcel and accompanying document, weight and COD amount must be indicated, and the accompanying document must include a detailed description of the content:
On the accompanying CP72 form – Export Customs Declaration – which accompanies the parcel from the collection until delivery, it is necessary to provide the contact mobile phone number of both the recipient and the sender.
COD payment for PostPak items is performed using international postal money order i.e. PostCash.
Conditions under which COD payment for PostPak items is performed:
- the fee for COD money order is not charged;
- the money sent via COD money order is the property of the recipient of money/ sender of PostPak item from the moment of payment;
- during the delivery of PostPak item, private customer is charged the COD amount which is then directed to the sender of COD item via COD money order;
- sender of COD money order doesn’t have to inform the recipient about the payment;
- the Post informs the recipient via SMS massage about the arrival of COD money order, to the phone number which was given to the Post during the sending of COD item;
- during the out-payment of COD money order, the recipient can give the number of PostPak item instead of the number of COD money order;
- service of the out-payment of International postal money order– PostCash the Post performs in dinars, at the purchase rate applied by the Post on the day of the electronic receipt of the money order at the Post.
Weight: Maximal allowed parcel weight is 30 kg.
Value and COD amount: Maximal indicated value and COD amount is 999 €.
- Smallest dimensions of the address side are 90mm x 140mm;
- Maximal dimensions of a parcel may not exceed od sum of its length and perimeter measured across the widest point, across the parcel it can be 3000mm at most, and the largest dimensions may not exceed 1500 mm.
Addressing: The package or the cover of each parcel must contain full addresses of its sender and recipient, written clearly, in Latin letters and Arabic numbers. Address of the recipient shall be written in the lower right part, and the address of the sender in the upper left part of the address side of the parcel.
Prohibited contents: Postal parcels cannot contain the following:
- drugs and psychotropic substances;
- explosive, inflammable and other dangerous substances, as well as radioactive materials;
- forged items and piracy material;
- scandalous or immoral objects;
- live animals;
- explosive devices, ammunition and their replicas;
- objects that can be dangerous for employees because of their nature or packaging and which can damage other items or postal equipment;
- documents which have the character of current and personal correspondence exchanged between persons other than the sender or recipient;
- effective domestic and foreign money, except when approved by the National Bank of Serbia(NBS);
- other object whose import or trade is forbidden in the country of destination;
Before sending a parcel abroad, its very important to check whether the items you want to send are forbidden to be sent in, or exported in the country of destination, or in the transit country.
Packaging: Each parcel must be packed and closed so it suits its weight, shape, content, size, indicated value and to the manner and length of its transfer. Each package and closing must protect the content, so it cannot be damage by the pressure and successive handling and that the content can only be damaged with obvious traces of violence. Each parcel should be particularly tightly packed. There should be enough space on the packaging or on the wrapper to put official signs and postal labels.
The parcel may be packed in the senders own package or in the original packaging, of general and special purpose, different shapes and sizes, purchased at post offices.
- Liquid and easily soluble materials must be placed in a completely impermeable containers. Each container must be placed in a special resistant box filled with appropriate protective material, in sufficient amount to absorb the liquid in case of breakage of the container. The cover must be secured so that it can not be easily opened.
- Hardly soluble oily substances such as medicinal ointments, liquid soap, resins, etc., must be closed first in one package (box, sack, plastic, etc..), and then in a box made of wood, metal, hard plastic material and similar, sufficiently resistant to prevent the spillage of contents.
- Various types of dry powder must first be packed into a container made of metal, wood, resilient plastic material, and then these containers should be placed in the firm, resistant box made of wood, metal, plastic, etc., with appropriate absorbent and protective substances between the two packages (sawdust and so on);
- Glass objects and other fragile objects must be packed in a hard box filled with appropriate protective material so as to prevent any friction or blow during transport either between the objects themselves or between the objects and the sides of the box.
Parcel with indicated value and COD amount
The indicated value and COD amount should correspond to the real value of the item. Value and COD amount are indicated in €, with numbers and letters on the parcel and on the CP72 form which accompanies the parcel.
Services on sender's request
- Redirection of parcels to the new address (possibility of using this service depends on the requirements defined by the authorised postal operator of destination country),
- Returning of parcels from the receiving post office before dispatch,
- Changing the address of parcels (possibility of using this service depends on the requirements defined by the authorised postal operator of destination country),
- Parcel-related inquiries,
- Issuing of subsequent confirmation on receipt of the parcel,
- Issuing of the confirmation or certified photocopy of postal document referring to the delivery of parcels (possibility of using this service depends on the requirements defined by the authorised postal operator of destination country).
Services as per official responsibilities
- Return of undelivered parcels (return postage is not charged);
- Repackaging of parcels with damaged content and making of Minutes on irregularity of the item;
- Presenting parcels to customs clearance in export.
Expected transfer deadlines do not include:
- Reception day
- Non-working days of reception and delivery postal operator
- Retention time of items at customs
- Holidays celebrated as non-working days by both reception and delivery postal operator
Information regarding customs procedure and possibly necessary documentation for the implementation of the customs procedure, can be obtained by calling the number of Customs post office in Belgrade, Novi Sad or Niš depending on the territorial belonging of the sender's address.
Customs post office:
- Beograd 011 3643 109
- Novi Sad 021 4886 806
- Niš 018 509 335
For more information about PostPak service please contact our Contact centre on the number: 0700 100 300 (charged as local call) or the appropriate organisational unit within the Services Function.
- Do I have to submit the parcel open?
Parcels must be submitted open for the purposes of checking the content.
- Are deadlines for transfer of parcels guaranteed?
No, those are expected deadlines for transfer of items.
- Can the recipient pay the postage for transfer of parcels?
No, postage for transfer of international parcels is paid only by the sender when handing over the parcel.
- Can the parcel be sent without the COD amount?
No, every PostPak parcel must have indicated COD amount which is charged from the recipient upon delivery of the item, in favour of the sender, without additional expenses.
- How can I collect COD amount (for private customers)?
COD amount is remitted via international money order, which is out-paid in dinars. After receiving SMS massage, recipient can come to one of authorised post offices and collect the COD amount, afters hoeing his ID, and giving the number of money order or of the item.
- Can I collect COD amount in €?
Out-payment is performed in dinars, but you can buy currency notes of the out-paid COD amount using a related transaction of selling the currency notes under favourable terms, in the case of an exchange post office that has the necessary currency notes.
- How will I be paid a COD amount?
The money will be paid electronically – International postal money order – PostCash.
- Is it possible to track the parcel?
Yes, parcels could be tracked on the website of the Post of Serbia.
- How many invoices should be submitted and in which language?
When handing over PostPak parcel, it is necessary to submit two invoices. One invoice should be made in Serbian for our customs officers, and other in the language spoken in the destination country.
- Are there any limitations in frequency of sending parcels?
There are no limitations in frequency of sending parcels.
- Can I use the PostPak service for goods if the value of goods is more than 999 €?
If the value of goods you want to send to one recipient is more than 999 €, you can divide the goods in two or more parcels, but the value of goods in one parcel cannot be more than 999 €.
- Does the recipient of PostPak parcel have some payment obligations?
Any kind of payment by the recipient regarding the import of PostPak parcel, depend solely on the customs and other regulation of the country to which the parcel is exported.
- How is the PostPak item delivered?
PostPak item is delivered to the recipient with the recipient’s signature and payment of COD amount in favour of the sender and possible import expenses.
- Do business customers need additional forwarding services for sending PostPak items?
No, they only need to sign the agreement with the PE Post of Serbia and the services of representation in customs procedures are included in the PostPak service.