PE Post of Serbia

  May 20th, 2019.

Complaints for the payment services customers

Note: Working hours of the competent office for receiving and processing questions sent via e-mail are from 7.30 to 15.30 hrs on work days (Monday – Friday).

For urgent issues and emergency information, when the competent office does not work, you can contact the Information service of the Post of Serbia here.

All fields marked with asterisk (*) have to be filled in.

Customer's data

Customer's adress

(address is necessary if your question refers to delivery of item to the address of the customer – delivery)

Customer's message

* Question – comment:
(field is limited to a maximum of 500 characters)

Your request for information, as well as suggestions, compliments and objections, you can send through the following available channels of communications, in a manner that suits you best:

  • By telephone, to Information service of the Post, on the number 0700 100 300 (here you can see how the Information service works and see the call prices);
  • In writing, to the address of the Company:

    Public Enterprise Post of Serbia
    Takovska 2, 11120 Beograd, PAK: 135403

  • in all post offices of the Enterprise.

Notification on the procedure for filing the complaints for the payment services customers is available here.